Amber Tobias-Harris

Ai Project Manager

Heber City, Utah 323-400-7587 [email protected]

SUMMARY

Dedicated and proactive Client Success Manager with over 15 years in guest services, over 5 years of experience in management, 2 years specializing in luxury hotel operations, and a lifetime of advocacy.

Proven expertise in front office operations, customer service, and team leadership, with a track record of ensuring seamless guest experiences at luxury resorts and high-volume establishments. With the ability to enhance guest satisfaction and retention through creative problem-solving and a customer-centric approach.

KEY SKILLS

✔ Project Planning & Coordination

✔ Customer focus

✔ Creative Thinking and Proactive

problem-solving

✔ Conflict Resolution

✔ Cross-functional collaboration

✔ Meeting Facilitation

✔Agile & Scrum Management

✔ Interpersonal Skills

✔ Empathy

✔ Cross-Functional Team Leadership

✔ MLOps Awareness

✔Adaptability

SOFT SKILSS

✔ Project Planning & Coordination

✔ Customer focus

✔ Creative Thinking and Proactive

problem-solving

✔ Conflict Resolution

✔ Cross-functional collaboration

✔ Meeting Facilitation

✔Agile & Scrum Management

✔ Interpersonal Skills

✔ Empathy

✔ Cross-Functional Team Leadership

✔ MLOps Awareness

✔Adaptability

TECH & TOOLS

✔ Project Planning & Coordination

✔ Customer focus

✔ Creative Thinking and Proactive

problem-solving

✔ Conflict Resolution

✔ Cross-functional collaboration

✔ Meeting Facilitation

✔Agile & Scrum Management

✔ Interpersonal Skills

✔ Empathy

✔ Cross-Functional Team Leadership

✔ MLOps Awareness

✔Adaptability

Small Call to Action Headline

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