Bridging Customer Experience and Project Execution
I'm Amber Tobias-Harris
a customer-centric professional with over a decade of experience in client advocacy, issue resolution, and cross-functional coordination.
My career has been rooted in enhancing customer experiences and driving operational efficiency.
Currently, I'm channeling this experience into the realms of AI Project Management and Scrum Mastery.
With training in Agile methodologies and proficiency in tools like Jira and ClickUp, I aim to bridge the gap between customer needs and technological Core Competencies:
Agile and Scrum methodologies
AI project lifecycle management
Stakeholder communication
Process improvement
Team collaboration
Facilitation
I'm seeking opportunities where I can leverage my background to support project success and drive innovation.
SERVICES
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Scrum Master
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AI/Data Project Manager
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Travel Manager
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Customer Advocate
Resume
Customer-focused professional with 10+ years of experience advocating for client needs, resolving complex issues, and coordinating cross-functional teams to deliver seamless service.
Adept at managing competing priorities, analyzing process gaps, and driving improvements that enhance customer satisfaction and team performance.
Currently transitioning into Project Management, specifically Ai Project Management. With training in Agile methodologies, task tracking systems (Jira, ClickUp), stakeholder communication. known for strong organizational skills, clear communication, and a proactive, solution-oriented mindset.
Seeking an entry-level Project Manager or Project Coordinator role where customer insight and operational awareness can support project success.
Certifications
PROJECTS
Professional Musings